Privacy Policy

Welcome to the websites of Toyota Material Handling, Inc. (“TMH,” also referred to herein as “us,” “we” and “our“). Thank you for your interest in the forklifts and other products, parts, and services advertised on our websites.

We are committed to respecting your privacy and recognize the need for appropriate protection and management of the personal information you share with us. The purpose of this privacy policy (“Privacy Policy,” “Policy,” or “Agreement”) is to inform you about how we collect your personal information when you visit the Site, where we provide you with our services, and the choices you have regarding our collection, use, sharing, and protection of your information related to our Offerings. Our Policy is specifically designed to help you better understand how TMH:

Collects information about you;
What kinds of information we collect about you;
How we use your information;
How we share your information with others;
How we protect your information; and
The choices you have about the collection and use of your information.

This Privacy Policy applies to your use of the TMH offerings, including all TMH operated and controlled websites including www.toyotaforklift.com (the “Site”), mobile applications, and all other digital and online services provided by TMH (collectively, the “Offerings“). It does not apply to third party websites, applications, or services, including any other affiliates or entities.

We use cookies and similar technologies. Our Cookie Policy describes what we do in that regard.

How Can I Contact TMH?

We welcome you to contact us regarding whether TMH is keeping information about you, the information TMH is keeping, how TMH is using your information or sharing your information with others, to update or delete your information, to opt-out of the collection and use of your information or any other questions or complaints you may have regarding our Privacy Policy or privacy practices.

You may contact TMH by sending an email to TMH at info@toyotaforklift.us or by contacting us at:

Attn: Legal Dept./Privacy

Toyota Material Handling, Inc.

www.toyotaforklift.us

5559 Inwood Drive

Columbus, IN 47201

Overview of our Privacy Policies

Your Agreement with TMH

Before accessing or using any TMH website or service, you should carefully review the terms of this Privacy Policy. By using the Offerings, you acknowledge the collection, sharing, security, and uses of your information as described in this Policy.

Changes and Modifications to Our Privacy Policy

TMH may modify our Privacy Policy from time to time. We will notify you in the event the changes to this Privacy Policy are material and could potentially impact your rights. Nevertheless, you should periodically review the terms of our Privacy Policy to stay informed of any changes and ensure your continued agreement.

Modifications to the Policy are effective upon our posting of the amended Policy to the Site. The terms of the current Policy supersede all previous notices or statements regarding our privacy practices and become the terms and conditions that govern your use of the Offerings. You may determine the date the Policy was last amended and the current Terms by referring to the “Last Updated” date shown at the top of this Policy. Your continued use of the Offerings after such modifications will be deemed your acknowledgement of these changes to the Privacy Policy.

Children and Eligibility to Use the Offerings

TMH’s Offerings are intended for use by adults and is not directed to minors under the age of 18. Children (under the age of 18) are not eligible to use the Offerings. If you are under the age of 18, you may not use the Offerings.

Consistent with the Children’s Online Privacy Protection Act of 1998 (COPPA), TMH does not knowingly collect personally identifiable information from children under the age of 13 without parental consent. If we learn that personally identifiable information of a child under the age of 13 has been submitted via or appears on or within the Offerings, TMH will take all action necessary to comply with our responsibilities under applicable legal requirements, which may include deletion of any such information. In any event, children should not submit any personal information to us. If you are a minor, you may have the ability to request removal of certain content or information from the Offerings. If you wish to request the removal of content or information you have posted on the Offerings, you may do so by contacting TMH at #.

TMH’S Collection, Use & Sharing of Your Information

TMH may collect personal information (“Personal Data”) about you through your use of our Offerings, including when you provide information to us and when we automatically collect information about you when you access, use, or interact with the Offerings. Such processing is performed to provide you with the Offerings. In some instances, you may be able to choose what information to provide, but sometimes we require certain information for you to use and for us to provide you the Offerings. processing is performed to provide you with the Offerings. The data we collect depends on the context of your interactions with us and the choices you make, including your Cookie Preferences.

TMH relies on a number of legal bases to process the Personal Data we receive about you from your use of the Offerings, including where: (1) you have consented to the processing; (2) it is necessary to comply with a legal obligation, a court order, or to exercise or defend legal claims; (3) it is necessary to protect your vital interests, or those of others when consent cannot be obtained in a timely way; and (4) you have expressly made the information public.

Where we process your Personal Data on the basis of consent, we will clearly obtain your opt-in consent. Where given, you may change or withdraw your consent at any time, on reasonable notice, subject to any applicable legal or contractual restrictions, by contacting us at info@toyotaforklift.us. We will inform you whether the provision of personal information is a statutory or contractual obligation and the possible consequences if you choose not to provide such personal information to us.

What Information Does TMH Collect About Me, and How is It Used?

TMH may gather various types of information about you when you access or use our Offerings. TMH may collect information about you in a variety of ways, including:

Personal Information that allows you to be identified (“Personal Data’) that you provide to us, such as when you register for a TMH Account, fill out a form providing personal and other information via the Offerings, sign up for our email newsletters, or purchase products, parts, or services from TMH; we process information you provide to us on the legal basis of your consent to such processing.
Information other than Personal Data that you provide to us, such as when you register for a TMH Account, fill out a form providing personal and other information via the Offerings, sign up for our email newsletters, or purchase products, parts, or services from TMH; we process information you provide to us on the legal basis of TMH’s legitimate interests in performing the function or service you requested.
Information we collect about you automatically, such as through analytics, Cookies, log file, and web beacon information; we use automatic data collection and analytics technologies to collect aggregate and user-specific information about your equipment, domain name, patterns of use, communication data and the resources that you access and use on the Ste, including your IP address, browsing, and navigation patterns; and
Information collected from other websites and services, such as information collected via Cookies placed on your web browser or mobile device.

TMH uses the information it receives about you for the purposes described in this Privacy Policy.

TMH will generally use your information, including Personal Data when your consent to such use has been obtained, in the following circumstances.

Operate, maintain, improve, administer, and provide the Offerings; we may use your information to improve and customize our Offerings, including sharing of your information for such purposes with third party Service Providers and we do so as it is necessary to pursue our legitimate interests of improving our Offerings for our Users. This is also necessary to enable us to pursue our legitimate interests in understanding how our Offerings are being used, and to explore and unlock ways to develop and grow our business. It is also necessary to allow us to pursue our legitimate interests in improving our Offerings, efficiency, interest in Offerings for Users and obtaining insights into usage patterns of our Offerings.
Keeping Our Offerings Safe And Secure: We may also use your information for safety and security purposes, including sharing of your information with third party Service Providers for such purposes, and we do so because it is necessary to pursue our legitimate interests in ensuring the security of our Offerings, including enhancing protection of our community against spam, harassment, intellectual property infringement, crime, and security risks of all kind.
Customize your experience with the Offerings, including by providing you with advertising and marketing communications about our products and services based on your interests, location, or online activity;
Monitor and analyze trends, usage and activities in connection with the Offerings, including the effectiveness of our advertising;
Send you news, promotional emails, and mailing list information you have elected to receive, which may include correspondence related to TMH, our affiliates or our business partners;
Send you promotions, sweepstakes, surveys and contest information if you register to receive such information from TMH or our partners. Participation in any promotions, sweepstakes, surveys or contests is voluntary and you therefore have a choice whether or not to disclose information pursuant to such services.

How Does TMH Secure My Personal Data?

The Offerings has security measures in place to protect against the loss, misuse and alteration of Personal Data under our control. TMH takes reasonable efforts to secure and protect the privacy, accuracy, and reliability of your Personal Data and to protect such Personal Data from loss, misuse, unauthorized access, disclosure, alteration and destruction. TMH implements security measures as we deem appropriate and consistent with industry standards to protect Personal Data. However, since no data security protocol is impenetrable, TMH cannot guarantee the security of our systems or databases, nor can we guarantee that Personal Data we collect about you will not be breached, intercepted, destroyed, accessed, or otherwise disclosed without authorization. As a result, any Personal Data you transfer to or from Offerings is provided at your own risk. Please do your part to help us keep your Personal Data secure. You are responsible for maintaining the secrecy of your password and TMH Account information, and for controlling access to emails between you and TMH, at all times.

Are My Communications with TMH Secure?

Communications you may have with us via email or postal mail generally should not be considered secure, unless we advise you that specific security measures are in place prior to your sending information. Therefore, we request that you do not send or post sensitive information through these means. You assume the risk that your communications with TMH may not be secure.

Should I Secure My TMH Account and Passwords?

Yes. In the event you create a TMH Account, your account information will be protected by a password you select. We strongly recommend you choose a strong password and take appropriate steps to ensure your password is not disclosed to any other person. You are responsible for maintaining the confidentiality of your password and TMH Account, and are fully responsible for all activities that occur under your password or TMH Account. TMH specifically reserves the right to terminate your access to the Offerings and any contract you have with TMH related to the Offerings in the event it learns or suspects you have disclosed your TMH Account or password information to an unauthorized third party.

What If There Is a Data Security Incident?

In the event any information under our control is compromised as a result of a breach of security or other data security incident, TMH will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose Personal Data may have been compromised and take other steps, in accordance with applicable laws and regulations.